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Terms of service

OUR POLICIES & CUSTOMER GUIDELINES

A NOTE BEFORE YOU ORDER

At ARTIMEN, every piece is made with intention.

Our footwear is made to order, and our garments are created with careful attention to craftsmanship, material and finish. Because of the nature of how our products are made, we follow certain policies that we ask every client to read and understand before confirming an order.

We believe in being transparent from the beginning. Our intention is to ensure that every client knows exactly what to expect—from placing an order and production to delivery, alterations and any assistance that may be required afterwards.

By placing an order through www.artimen.in, confirming an order through an authorised ARTIMEN communication channel, or making payment against an order, you acknowledge that you have read, understood and agreed to the policies applicable to your purchase.

If anything is unclear, please contact us before placing your order. We are always happy to clarify.

MADE TO ORDER

Crafted specifically for you

ARTIMEN footwear is made to order.

Once an order is confirmed, the product is created specifically against that order and cannot be treated as standard ready-stock merchandise.

Accordingly, all confirmed made-to-order footwear orders are final.

ARTIMEN does not offer returns, refunds or exchanges for:

  • Change of mind;
  • Change in personal preference;
  • Incorrect size selection;
  • Change in colour preference;
  • Preference regarding fit or appearance;
  • Failure to review product details before ordering; or
  • Any other reason unrelated to a verified manufacturing defect.

Customers are therefore encouraged to contact ARTIMEN before placing an order if they have any questions regarding sizing, fit, colour, construction, production timelines, alterations, shipping or any other aspect of the product.

RETURNS, REFUNDS & EXCHANGES

Our final-sale policy

Because our footwear is made specifically against each confirmed order:

ARTIMEN does not accept returns, offer refunds or provide exchanges on made-to-order products.

This policy applies to both domestic and international orders.

A product cannot be returned or exchanged simply because the customer has changed their mind, selected a different size, prefers a different fit or colour, or no longer wishes to retain the product.

The only exception to this general policy is where ARTIMEN determines, following assessment, that the product has a genuine manufacturing defect.

In such circumstances, ARTIMEN will assess the product and determine the appropriate resolution based on the nature of the issue. This may include repair, refinishing or replacement where appropriate.

A manufacturing-defect claim does not automatically entitle a customer to a refund or exchange. The final resolution will be determined by ARTIMEN following verification and assessment of the issue.

SIZE & ALTERATIONS

When an adjustment is required

We understand that footwear fit can sometimes require adjustment.

Where technically possible, ARTIMEN may accommodate alterations of approximately half a size to one size, depending on the construction, material and design of the particular shoe.

An alteration is a modification of the existing pair and does not constitute an exchange or return.

Not every alteration is technically possible. The feasibility of an alteration will be determined by ARTIMEN based on the particular shoe and the nature of the adjustment requested.

Customers should therefore not assume that a requested alteration will necessarily be possible.

DOMESTIC ALTERATIONS

Orders within India

If a domestic order requires an approved size alteration after delivery:

First alteration

The customer is responsible for the courier cost of:

  • Sending the shoes back to ARTIMEN; and
  • Having the altered shoes shipped back from ARTIMEN to the customer.

Both directions are therefore borne by the customer for the first alteration.

Further alteration

If the shoes require a further alteration after the first alteration:

  • ARTIMEN will bear the courier cost for one side; and
  • The customer will bear the courier cost for the other side.

Where appropriate, ARTIMEN may undertake the alteration/refinishing work without an additional service charge. Applicable courier costs remain separate.

INTERNATIONAL ALTERATIONS

An important note for our international clients

Our shoes remain open to alterations after production wherever the requested alteration is technically possible.

However, international alterations involve the movement of the shoes between the customer and ARTIMEN.

For all international alterations, the customer is responsible for all courier and transportation costs in both directions, including:

  • The cost of sending the shoes from the customer's international location to ARTIMEN in India; and
  • The cost of sending the shoes from ARTIMEN back to the customer's international location after alteration.

ARTIMEN does not bear international courier costs for alterations.

This applies regardless of the international destination.

INTERNATIONAL ORDERS: OUR RECOMMENDED METHOD FOR ALTERATIONS

Bringing the shoes to India

Because international return shipments can involve customs complications, delays, additional costs and the risk of parcels being lost or misplaced, ARTIMEN strongly recommends that customers requiring alterations return their shoes to India through:

  • Someone travelling to India; or
  • The customer themselves when travelling to India.

Delhi is preferred wherever possible, although the shoes may be brought to another mutually agreed location within India.

This is generally the safest and most practical way of getting the shoes back to ARTIMEN.

There is no fixed time restriction for sending shoes back for an alteration, provided:

  • The shoes remain in suitable condition;
  • The alteration remains technically feasible; and
  • The arrangement is coordinated with ARTIMEN.

INTERNATIONAL RETURN SHIPMENTS

Important responsibility of the customer

If an international customer chooses to courier shoes back to India for alteration, repair, refinishing or assessment, the customer is responsible for the shipment and all associated costs and requirements.

This includes, where applicable:

  • International courier charges;
  • Customs requirements;
  • Duties and taxes;
  • Import/export documentation;
  • Handling charges;
  • Clearance charges; and
  • Any other costs imposed in connection with the shipment.

ARTIMEN does not bear the cost or risk of customer-arranged international return shipments.

ARTIMEN shall not be responsible for a parcel that is lost, misplaced, delayed, detained by customs or otherwise fails to reach us while being returned by the customer.

TRANSIT DAMAGE

Once your order leaves ARTIMEN

Every order is checked before dispatch.

Where appropriate, ARTIMEN may photograph or record a video of the completed product before it is handed over to the courier. Where these photographs or videos are shared with the customer, they provide a reference for the condition of the product at the time of dispatch.

Once the parcel has been handed over to the courier or logistics provider, its handling during transit is outside ARTIMEN's direct control.

If a product appears to have suffered damage during transit, the customer should contact ARTIMEN promptly and provide clear photographs and/or videos of the packaging and product.

ARTIMEN will assess the issue and, depending on the circumstances, may offer an appropriate resolution, which may include:

  • Repair;
  • Refinishing;
  • Replacement; or
  • Another resolution determined by ARTIMEN after assessment.

International transit damage

Where an international order is found by ARTIMEN to have suffered transit damage, ARTIMEN may undertake the necessary repair, refinishing or replacement as determined appropriate.

However, ARTIMEN does not bear international courier or transportation costs associated with the process.

The customer remains responsible for:

  • Sending the product from the international location to ARTIMEN; and
  • Having the repaired, refinished or replacement product shipped from ARTIMEN back to the international location.

This responsibility applies even where ARTIMEN agrees that the damage occurred during transit.

For this reason, international customers are strongly encouraged to use someone travelling to India to bring the shoes back to ARTIMEN wherever possible.

MANUFACTURING DEFECTS

When something is genuinely not right

ARTIMEN takes care to inspect products before dispatch.

In the unlikely event that a product has a genuine manufacturing defect, the customer should contact ARTIMEN with photographs and/or videos as soon as reasonably possible.

ARTIMEN will review the issue and, where necessary, may request that the product be physically returned for inspection.

A manufacturing defect will only be treated as such after verification by ARTIMEN.

Following assessment, ARTIMEN will determine the appropriate resolution, which may include:

  • Repair;
  • Refinishing;
  • Replacement; or
  • Another appropriate resolution.

A verified manufacturing defect does not automatically result in a refund or exchange.

For international customers, the courier and transportation responsibilities stated under the International Orders policy continue to apply.

PRE-DISPATCH CHECK

We want you to see what leaves our studio

ARTIMEN may photograph or record video of the completed order before dispatch.

Where these images or videos are shared with the customer, they provide a record of the product's condition and appearance before it leaves ARTIMEN.

Customers are encouraged to review these images and raise any concerns before dispatch wherever possible.

This process is intended to provide transparency regarding the condition of the product at dispatch and does not prevent a customer from raising a genuine manufacturing-defect concern that could not reasonably have been identified beforehand.

COLOUR & PHOTOGRAPHY

A note on screen-to-product variation

We make every reasonable effort to photograph and represent our products as accurately as possible.

However, the appearance of colours may vary slightly depending on:

  • Mobile, tablet, laptop or computer screens;
  • Screen brightness and display settings;
  • Photography and studio lighting;
  • Natural lighting;
  • Image processing;
  • Surrounding conditions; and
  • The placement of the product during photography.

A slight variation between the colour displayed on screen and the physical product is therefore possible and considered normal.

Such minor variation will not, by itself, be considered a manufacturing defect and will not qualify an order for return, refund or exchange.

We nevertheless make every reasonable effort to ensure that the physical product remains visually consistent with the product represented on our website.

HANDCRAFT & NATURAL VARIATIONS

The character of something made individually

Where a product involves hand-finishing, artisanal techniques or natural materials, minor variations in texture, grain, finish, stitching, colour or other visual details may occur.

These characteristics can be inherent to the making process and should not automatically be interpreted as defects.

ARTIMEN aims for consistency and quality while recognising the individual character that comes with products created through hands-on craftsmanship.

CANCELLATION BY THE CUSTOMER

Please choose carefully before confirming

Once an order is placed, it is generally not cancellable.

If a cancellation request is received within 24 hours of placing the order, ARTIMEN may, at its discretion, consider the request.

If ARTIMEN accepts such a cancellation, a cancellation fee of 50% of the order value will apply.

The remaining amount, where applicable, will be processed according to ARTIMEN's payment/refund procedure.

After 24 hours from placing the order, cancellation requests will not be accepted.

ARTIMEN reserves the right to accept or decline a cancellation request.

CANCELLATION BY ARTIMEN

In exceptional circumstances

ARTIMEN reserves the right to cancel an order in circumstances including, but not limited to:

  • The order being unlawful or suspected to involve unlawful activity;
  • Technical or system errors;
  • Incorrect product or pricing information resulting from a technical error;
  • Unavailability of required materials;
  • Inability to fulfil an order;
  • Website technical updates or maintenance; or
  • Circumstances beyond ARTIMEN's reasonable control.

If payment has already been received and ARTIMEN cancels the order, our team will contact the customer.

Where a refund is applicable, ARTIMEN will initiate the refund generally within 4–5 working days. The time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank or financial institution.

DELIVERY & PRODUCTION TIMELINES

Made with time, not mass produced

Our indicative timelines are:

  • ARTIMEN Shoes: Approximately 12–15 days
  • ARTIMEN Clothing: Approximately 25–30 days

These timelines are indicative and may vary depending on:

  • Production requirements;
  • Order volume;
  • Material availability;
  • Customisation;
  • Courier timelines;
  • Public holidays;
  • Unforeseen circumstances; or
  • Circumstances beyond ARTIMEN's reasonable control.

If you require an order for a particular event or date, we strongly recommend discussing the timeline with us before placing your order.

A delay caused by circumstances beyond ARTIMEN's reasonable control will not, by itself, constitute grounds for cancellation, return or refund.

SHIPPING WITHIN INDIA

Complimentary domestic delivery

ARTIMEN offers free delivery across India for orders confirmed through our website, subject to the applicable shipping terms displayed at checkout.

Free delivery applies to the original delivery of the order.

Any subsequent shipment required for alteration, repair or another approved service will be governed by the applicable alteration and shipping policies stated here.

INTERNATIONAL SHIPPING

Shipping rates

Our current international shipping charges are:

1 pair — ₹4,800 2 pairs — ₹8,000 3 pairs — ₹10,000

The applicable international shipping charge will be displayed at checkout and/or communicated to the customer before payment confirmation.

International shipping charges may change from time to time depending on courier rates, destination, shipment size and other logistical considerations.

The applicable charge communicated at the time of order confirmation shall apply to that order.

TAXES & DUTIES

Orders within India

For orders delivered within India, the product prices displayed on the website are inclusive of applicable taxes and duties, unless specifically stated otherwise.

The applicable tax treatment will be determined in accordance with the relevant laws and the destination of the shipment.

Where applicable, taxes may also be collected on shipping or other charges.

International Orders

International orders may be shipped on a DDU (Delivery Duty Unpaid) basis unless expressly stated otherwise.

This means that the amount paid to ARTIMEN may not include import duties, customs duties, local sales taxes or other charges imposed by the destination country.

The customer/recipient is responsible for:

  • Import duties;
  • Customs duties;
  • Local sales taxes;
  • Customs handling charges; and
  • Other charges imposed by the destination country.

Payment of such charges may be required for the shipment to be released from customs and delivered.

ARTIMEN does not control the customs procedures, taxation policies or import regulations of individual countries.

CUSTOMER RESPONSIBILITY

Your order details matter

The customer is responsible for ensuring that all information provided to ARTIMEN is accurate and complete.

This includes, where applicable:

  • Name;
  • Telephone number;
  • Email address;
  • Shipping address;
  • Billing information;
  • Size information;
  • Product selection; and
  • Any other information required to process the order.

ARTIMEN cannot be held responsible for delays, failed deliveries, additional charges or other issues arising from incorrect or incomplete information supplied by the customer.

Customers are responsible for reviewing their order carefully before completing payment.

INSPECTION UPON DELIVERY

Customers are encouraged to inspect their order and packaging upon delivery.

If there is visible damage or any concern regarding the condition of the product, please document the issue with clear photographs and/or video and contact ARTIMEN promptly.

Every such concern will be reviewed individually in accordance with the policies stated here.

ELECTRONIC COMMUNICATION

By using our website, placing an order or communicating with ARTIMEN through email, WhatsApp, telephone or other electronic means, you consent to receiving electronic communications from us.

ARTIMEN may communicate electronically regarding:

  • Order confirmations;
  • Payments;
  • Production;
  • Sizing;
  • Approvals;
  • Alterations;
  • Dispatch;
  • Delivery;
  • Customer support;
  • Policy-related matters; and
  • Other matters relating to your order.

Communications sent by ARTIMEN through email, WhatsApp, our website or other electronic records shall constitute valid electronic communication and, where applicable, adequate notice to the customer.

The customer is responsible for providing accurate contact details and ensuring that they remain accessible for receiving order-related communications.

COPYRIGHT & WEBSITE CONTENT

All content appearing on www.artimen.in is protected intellectual property.

This includes, without limitation:

  • Text;
  • Product descriptions;
  • Photographs;
  • Images;
  • Illustrations;
  • Graphics;
  • Logos;
  • Icons;
  • Videos;
  • Audio;
  • Digital downloads;
  • Data compilations;
  • Website layouts;
  • Software;
  • Website design; and
  • Other content and materials.

Such content is owned by ARTIMEN and/or its respective content suppliers.

The compilation, arrangement and presentation of the content on the website are also the property of ARTIMEN.

No content may be copied, reproduced, modified, distributed, republished, transmitted, displayed, sold or commercially exploited without prior written permission from ARTIMEN.

TRADEMARKS & INTELLECTUAL PROPERTY

The ARTIMEN name, logo, brand identity, designs, product imagery, website elements and other proprietary materials are protected intellectual property.

Use of www.artimen.in does not grant any ownership, licence or other rights in relation to ARTIMEN's trademarks, copyrights, designs, software, HTML, code, website content or other intellectual property.

Any unauthorised use, reproduction, imitation, representation, modification or exploitation of ARTIMEN's intellectual property may constitute infringement and may result in appropriate legal action.

INTERNATIONAL CLIENTS: BEFORE PAYMENT

Please understand these points before confirming your order

For international orders, ARTIMEN will communicate the applicable shipping, customs, alteration and return-shipment considerations before accepting payment wherever required.

By proceeding with an international order, the customer acknowledges that:

  • ARTIMEN footwear may be altered after production where the requested alteration is technically feasible.
  • An alteration is not an exchange or return.
  • All international courier costs associated with an alteration are the customer's responsibility.
  • If the shoes need to come back to ARTIMEN, the customer is responsible for the cost of sending them to India.
  • The customer is also responsible for the cost of having the shoes shipped back from ARTIMEN to the customer's international location.
  • These courier responsibilities apply even where ARTIMEN agrees to repair, refinish or replace a product following verified transit damage or a verified manufacturing defect.
  • International return parcels may face customs delays, detention, loss, misplacement or additional charges.
  • ARTIMEN will not be responsible for loss, delay, misplacement or customs issues affecting a customer-arranged international return shipment.
  • We strongly recommend sending the shoes to India through someone travelling to India, rather than using an international return courier.
  • There is no fixed deadline for sending the shoes back for alteration, provided the shoes remain in suitable condition and the alteration remains technically feasible.

These points are communicated before confirming international orders so that the customer has complete clarity before payment is made.

CUSTOMER ACKNOWLEDGEMENT

Please read before placing your order

By placing an order with ARTIMEN, you acknowledge and confirm that:

  • ✓ You have read and understood the applicable ARTIMEN policies.
  • ✓ You understand that ARTIMEN footwear is made to order.
  • ✓ You understand that made-to-order products are not eligible for return, refund or exchange.
  • ✓ You understand that change of mind, size preference, colour preference or personal preference does not qualify for a return, refund or exchange.
  • ✓ You understand that a genuine manufacturing defect must be assessed and verified by ARTIMEN.
  • ✓ You understand that ARTIMEN determines the appropriate resolution for a verified manufacturing defect.
  • ✓ You understand that size alterations, where technically feasible, are alterations to the existing pair and are not exchanges.
  • ✓ You understand the courier costs applicable to domestic alterations.
  • ✓ You understand that for international alterations, you are responsible for the courier cost both to ARTIMEN and back to your international location.
  • ✓ You understand that the same international courier responsibility applies where a product requires return to ARTIMEN because of transit damage or a verified manufacturing defect.
  • ✓ You understand that international return shipments arranged by the customer carry the customer's responsibility for courier, customs, duties, delays, loss or misplacement.
  • ✓ You understand that minor colour variations may occur between website imagery and the physical product.
  • ✓ You understand that handmade and artisanal characteristics may result in minor variations in appearance.
  • ✓ You understand the applicable production and delivery timelines.
  • ✓ You have provided accurate order, sizing and delivery information.
  • ✓ You have had the opportunity to contact ARTIMEN before ordering if you require clarification.

By proceeding with payment and/or confirming your order, you acknowledge and agree to the policies applicable to your purchase.

WE ARE HERE BEFORE YOU ORDER

At ARTIMEN, we would always rather answer a question before an order is placed than have a misunderstanding afterwards.

If you are unsure about your size, fit, colour, production timeline, alteration requirements, domestic or international shipping, customs or any other aspect of your purchase, please speak to us before confirming your order.

We are happy to help you make an informed decision.

CONTACT ARTIMEN

011-41751907 +91-8860152810

www.artimen.in

BEFORE YOU CONFIRM

Please take a moment to read these policies carefully.

Made to order. No returns. No refunds. No exchanges. Alterations where feasible. Complete clarity before confirmation.

By proceeding with your order, you confirm that you have read and understood the policies applicable to your purchase.

Delivery Worldwide

We ship our bespoke products all over the world, with expedited lead-times on request.

Dedicated Client Advisors

A dedicated client advisor is assigned to you after every purchase to assist you with after-sale care.

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